![]() There is no free Wi-Fi throughout the hotel, only in the lobby. The only thing that was nice about our stay was that our room was larger than normal and came with two couches. ![]() I still plan on booking another Suite for next year. I was the one handling the amenities for my group and had to deal with this instead of enjoying the Con. We would have switch Suites before we got settled for the night. They did not charge me for the extra Executive Suite, however, I wish that they would have given me the entire other Suite to begin with the first day. After they told me they would get back to me, I called again later that afternoon and they lady told me they were not able to change the beds right now and they would open the extending Suite area of the second room. The second day, I asked the front desk when they wanted me out of the other room and when they would change the wet bed. They never got around to it, so they gave me another single room with on King bed and allowed me to have both. They told me that they had to switch the entire bed causeit got wet. Unfortunately, we had trouble due to a water leak in the room above us. This was my second year staying there for Phoenix Comicon. I was so pleased with our stay last year I decided to book an Executive Suite. The Renaissance Phoenix Downtown Hotel was great. Trying to think about a complaint, since everyone can improve somewhere, and the only one I can come up with is the cost of the valet. Beyond that we loved their large chess board by the pool. I know this is a long review but I cannot say enough how family friendly everyone was. After he said yes she told him he could roll them on the table or even the floor if his dad was OK with it. Second a staff member, not sure where she came from, came over with a bag that had large dice in it and asked if he wanted to play with them. First he has a dairy allergy that they were so attentive to with his food. Again so impressed with the way my son was included. Great discount by the way for people attending Con. That night after a lot of walking around the Con we came back to the Icon Lounge for dinner and a beer for dad. You should have seen his smile when she handed him the key card which he promptly put in his pocket. ![]() I am thoroughly impressed with the staff at Renaissance in regards to my son!Īt the check-in desk when she asked how many keys I would need I jokingly told her, "Two because my 4 year old should be with me the whole time! " To which she then leaned over the desk and asked him if he would like a key. My second year staying at the hotel for the Con but my first year with my 4 year old son staying the night. Had to drink coffee from Starbucks every day. With this hotel being upscale 5 star spot you would think that in the room they would have a nice automatic coffee machine instead of the old school manual crappy machine which people don’t even end up using and neither did I️. There is another option for Starbucks inside this hotel but was getting sick of having that so Thought I️t was important to mention the situation with rest of cafe options. There is a nice cafe in lobby but closed most of the time. If you need breakfast you can only order via room service or eat at the bar in the lobby. Next up, this place doesn’t have free breakfast and neither was I️ expecting I️t but when they don’t have free breakfast available than why does the hotel restaurant cafe stay closed most of the time even in the morning before 11 am. So not only that valet parking was a lot but you than tip the drivers so ends up being $50 per day. There is no self parking here on premises. ![]() You are practically forced to do this if you don’t want to walk a couple of blocks to find different parking. This hotel has valet parking only at a steep $32 per night. If all that you are looking is fancy upscale place and that is I️t than this is the perfect spot for you. I’ll start off with the fact that this hotel is super fancy and upscale all the way from nice furniture to clean comfortable beds and really nice bathrooms. I️ stayed at this hotel for 4 days over Xmas weekend.
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